Due to the coronavirus pandemic and natural disasters, Australia Post and other couriers are still experiencing some slight delays from time to time with regards to some deliveries. The Australia Post express post guarantee is also on hold for the moment as they are also experiencing some delays.
Please also note that we cannot promise any delivery dates at such a busy time of year. The below dates are the best estimates based on the current post lead times.
For all current updates from Australia post in regards to delivery delays, please click HERE.
WESTERN AUSTRALIA CUSTOMERS: - Please note that the delivery times to Western Australia from our studio here in Melbourne, are significantly longer. Please place your orders urgently to give them the best chance of arriving in time for Christmas. Australia Post recommends that all orders be lodged by the 5th of December but please allow us time to process and manufacture your order prior to lodging.
SANTA SACK ORDER CUT OFF DATE:Please place your orders by midnight Sunday the 4th of December. All Santa sacks will be removed from all websites we sell across from the 5th of December. Unfortunately, no late orders can be accepted.
And just like that, Christmas is just around the corner. We'd hate for you to miss out on purchasing that perfect heartfelt gift so we wanted to let you know that our order cut off dates for promising to get your orders shipped are below:
REGULAR POST: Place your orders by Sunday the 4th of December and we will promise to have them shipped via regular post by Monday the 12th of December.
EXPRESS POST: Place your Express Post orders by Tuesday the 9th of December and we will promise to have them shipped via Express Post by Monday the 19th of December. (Must add Express Post at the checkout).
You are still absolutely welcome to order past the above dates, however we cannot promise as to when the orders will be shipped during this busy peak time of trading, and our full lead-times could still apply. (Please check individual product descriptions for all lead time information).
We will continue to work as fast as we can to have your orders in the post with urgency, given the time of year. Please note we cannot promise delivery dates at this time.
Please also note that express post will not speed up the processing of your order, but just the delivery itself. Please check the Australia Post website for current delay information with all postal services HERE.
PLEASE READ - WE ARE TAKING A BREAK:
It's been a huge year so we are taking a short break over Christmas. All orders placed on or after the 14th of December 2022 will be processed mid January 2023 (exact date TBC). The lead time for these orders will commence on our return date in January 2023. Therefore, there will be no production of any orders from the 14th of December until mid January 2023.
IMPORTANT TO NOTE:
To avoid disappointment, we always suggest placing your order sooner rather than later due to any unforeseen delays with the postal service. Express Post will also speed up the delivery time of your order, but not the production of your order. We also know there are delays with the Express Post service. Unfortunately, we cannot promise that your order will arrive in time due to current delays, but by ordering by the above dates, we promise to give it the best chance to arrive before Christmas instead.
These dates allow us to process, create and ship your beautiful orders and have them posted as promised by Australia post or our preferred courier services.
Most orders that are shipped via regular post (free shipping) will NOT have a tracking number. If that is of concern, adding tracking (regular post with tracking, registered post, or express post), is always advisable so that we can check the whereabouts of your order in transit.
Please Note: Full lead times do currently apply to all products being one of the busiest times of the year for our team, so please take note of the lead times in the product description where placing your order. Each and every piece we create is personalised so we do need time to process, create and ship all orders. Rush orders are not available at this time of year. Shipping times are also in addition to the product lead times.
And as always, we offer FREE shipping Australia wide and AfterPay is always available, making your shopping experience with Colour and Spice so much easier.
Thanks for your support, as always. We are so grateful.
The Colour and Spice Team. x