This year has certainly been a year like no other!
Due to the coronavirus pandemic, Australia Post and other couriers are experiencing some delays with regards to deliveries. These delays can be up to a few days and in some very rare cases, a few weeks. The Australia Post express post guarantee is also on hold for the moment as they are also experiencing some delays.
For all current updates from Australia post in regards to delivery delays due to the coronavirus, please click here.
CHRISTMAS 2020 ORDERS:
As a guide only, we recommend you place your Christmas orders by the 15th of November in order to have them processed and delivered in a timely manner. Should the current delays be of concern to you, we highly recommend you add express post to your order, to speed up the delivery time. Please note that express post will not speed up the order production time.
Orders placed after this date cannot be guaranteed to arrive in time via regular post. To avoid disappointment, we always suggest placing your order sooner rather than later due to any unforeseen delays with the postal service. Express Post will also speed up the delivery time of your order, but not the production of your order.
Most orders that are shipped via regular post (free shipping) will NOT have a tracking number. If that is of concern, adding tracking (regular post with tracking, registered post, or express post), is always advisable so that we can check the whereabouts of your order in transit.
Please Note: Full lead times do currently apply to all products being the busiest time of year for our team, so please take note of the lead times in the product description where placing your order. Each and every piece we create is personalised so we do need time to process, create and ship all orders. Rush orders are not available at this time of year. Shipping times are also in addition to the product lead times.
Due to the increased workload at Australia Post, we can't be held responsible for later than expected arrivals.
CUT OFF DATE FOR ALL 2020 ORDERS:
After one of the busiest years here at Colour and Spice to date, this year we will be closing off ALL orders for 2020 strictly on the 6th of December, as our very busy elves require a much needed break. This will also give us time to process and ship all orders placed up to the 6th of December, before we take a little break.
Please note that all orders placed after the 15th of November willnot be guaranteed for pre-Christmas delivery (see information above in regards to delays and suggested order cut off dates), however we will have all orders shipped with urgency.
You are absolutely more than welcome to place an order after the 6th of December, however all orders placed from the 7th of December 2020 onwards, will be processed and shipped approximately early-mid January 2021. At this stage, we will return to the studio and workshop in a full capacity on the 11th of January 2021.
Should you have any queries, please don't hesitate to get in touch and we will get back to you as soon as we can. Please be patient as this one of the busiest times of year for us, so we will do our absolute best to get back to you in a timely manner. We are here to help.
Thanks for your support, as always. We are so grateful.
The Colour and Spice Team. x